Level 2 Award in Business Administration
The Level 2 Award in Business Administration offered by OXQUAL develops practical foundational skills for supporting office operations and routine administrative activities. The programme covers office procedures, record management, business communication, customer service, ti...
About this qualification
The Level 2 Award in Business Administration offered by OXQUAL develops practical foundational skills for supporting office operations and routine administrative activities.
The programme covers office procedures, record management, business communication, customer service, time management, basic financial administration and workplace technology.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Introduction to Business Administration
- Role of Administration in Organisations
- Office Procedures
- Filing Systems
- Document Control
- Record Management
- Verbal Business Communication
- Written Communication
- Digital Workplace Communication
- Customer Service in Administration
- Time Management
- Work Prioritisation
- Managing Deadlines
- Teamwork and Collaboration
- Office Health and Safety
- Data Protection
- Confidentiality
- Invoices and Petty Cash
- Basic Financial Documentation
- Office Software
- Databases and Digital Tools
- Practical Administration Case Study
Who it's designed for
This OXQUAL programme is suitable for:
- Entry-Level Office Staff
- Administrative Assistants
- School Leavers seeking business skills
- Professionals moving into administrative roles
- Business Students
- Individuals seeking office-support employment
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop foundational business-administration knowledge.
- Improve office organisation skills.
- Maintain documents and records accurately.
- Strengthen workplace communication.
- Improve customer-service skills.
- Manage time and workloads more effectively.
- Understand basic financial-administration tasks.
- Use digital office tools more efficiently.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Type: Written examination and case study.
- Format: Multiple-choice questions, short answers and applied case-study analysis.
- Total Questions: 50 theory questions plus 1 case study.
- Passing Score: 70%.
- Duration: 90 minutes written plus 1 week for case-study submission.
- Certification: Level 2 Award in Business Administration Certificate.
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