Privacy

North Metropolitan TAFE is committed to protecting the privacy of your personal information. This privacy statement explains how we collect, use and disclose your information.

What personal information do we collect?

We may collect a variety of personal information from you, including:

• Contact information such as your name, address, email and phone number.
• Employment information, job title, employer and work history.
• Financial information such as bank account number or credit card details.
• Education information such as academic transcripts and results.
• Health information where required by law or service delivery.
• Other information you provide to us such as feedback and comments.

How do we use your personal information?

• To provide services and respond to your requests.
• To administer enrolments, applications and events.
• To improve our services, website and customer experience.
• To send important communications and service notices.
• To comply with legal requirements and record-keeping obligations.

How do we share your personal information?

We may share your information with third parties where necessary, including:

• Service providers who help operate our systems and website.
• Government agencies or regulators where required by law.
• Education or training partners for administration and academic activity.
• Employers or agents where relevant to enrolment or training.

How do we protect your personal information?

• Using secure servers and data centres.
• Using encryption and security measures where appropriate.
• Allowing access only to authorised persons.
• Monitoring systems and maintaining security procedures.

Multi-factor Authentication (MFA)

What is MFA?

MFA adds an extra layer of security to help protect your account. After entering your username and password, you may be prompted for an additional verification step.

Why is MFA important?

MFA helps reduce the risk of unauthorised access, even if login credentials are compromised.

What data does MFA use?

• A verification method such as SMS or an authenticator app.
• Basic account information needed to confirm the identity of the user.

Transparency and your control

• You can manage your MFA preferences where available.
• MFA information is used only for account protection and verification.

Cookies

What are cookies?

Cookies are small text files placed on your device by websites you visit. They help store information about your browsing activity on the website.

What types of cookies do we use?

• Essential cookies – necessary for basic website functionality.
• Analytical cookies – help us understand how users interact with the site.
• Advertising cookies – may be used to show relevant content.

How do we use cookies?

• To remember preferences and settings.
• To measure traffic and improve the website.
• To make the website easier to use.

How can you control cookies?

You can control cookies through your browser settings. You may choose to block all cookies or allow only certain types of cookies.

Who can access your information?

The information collected by cookies may be accessed by us and by third-party service providers who help us operate the website and provide our services.

How long do we keep your information?

We keep your information only for as long as necessary to provide services and meet legal, administrative and operational requirements.

What are your privacy rights?

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion where permitted by law.
• Object to or restrict certain processing activities.
• Withdraw consent where consent is the legal basis.

Your rights in the EU

Individuals in the European Union may also have rights under the GDPR, including rights to access, rectify, erase, restrict processing, object to processing and data portability.

Changes to this privacy statement

We may update this privacy statement from time to time. The most current version will always be available on our website.