Level 2 Award in Business and Administration
The Level 2 Award in Business and Administration offered by OXQUAL develops foundational workplace skills in office procedures, communication, customer service, record keeping and routine financial administration.
About this qualification
The Level 2 Award in Business and Administration offered by OXQUAL develops foundational workplace skills in office procedures, communication, customer service, record keeping and routine financial administration.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Business Administration Principles
- Role of Administrative Support
- Office Procedures
- Filing Systems
- Document Management
- Record Keeping
- Verbal Business Communication
- Written Communication
- Digital Communication
- Customer Service
- Handling Enquiries
- Complaint Resolution
- Information Management
- Confidentiality
- Data-Protection Awareness
- Basic Bookkeeping
- Expense Tracking
- Financial-Process Support
- Teamwork
- Workplace Collaboration
- Workplace Health and Safety Awareness
- Emergency Procedures
- Time Management
- Task Prioritisation
- Practical Administration Project
Who it's designed for
This OXQUAL programme is suitable for:
- Entry-Level Administrative Personnel
- Students progressing from Level 1 business programmes
- Volunteers supporting administrative activities
- Entrepreneurs and Small-Business Owners
- Individuals preparing for advanced administration study
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop foundational administration knowledge.
- Improve office organisation.
- Strengthen business communication.
- Improve customer-service skills.
- Maintain records more accurately.
- Understand basic financial administration.
- Manage tasks and deadlines more effectively.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Type: Written examination and practical project.
- Format: Multiple-choice questions, short answers and administrative project evaluation.
- Total Questions: 40 theory questions plus 1 project.
- Passing Score: 70%.
- Duration: 60 minutes written plus 2 weeks for project submission.
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