Level 3 Certificate in Cabin Crew
The Level 3 Certificate in Cabin Crew offered by OXQUAL develops practical competence in cabin operations, passenger safety, onboard customer service, emergency response and crew teamwork.
About this qualification
The Level 3 Certificate in Cabin Crew offered by OXQUAL develops practical competence in cabin operations, passenger safety, onboard customer service, emergency response and crew teamwork.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Cabin Crew Roles and Responsibilities
- Professional Cabin-Crew Conduct
- Passenger Safety
- Emergency Equipment
- Aircraft Evacuation
- Passenger Protection
- Aviation Security Awareness
- Prohibited Articles Awareness
- Dangerous-Goods Awareness
- Passenger Customer Service
- Professional Communication
- Conflict Management
- In-Flight Service
- Food and Beverage Service
- Onboard Procedures
- Passenger Assistance
- Crew Resource Management
- Teamwork
- Crew Coordination
- Situational Awareness
- Medical-Emergency Awareness
- Basic Onboard First Response
Who it's designed for
This OXQUAL programme is suitable for:
- Aspiring Commercial Cabin-Crew Members
- Aviation Customer-Service Personnel
- Airline Personnel
- Learners seeking careers in commercial aviation
- Professionals transitioning into cabin operations
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop cabin-crew operational competence.
- Improve passenger-safety knowledge.
- Strengthen emergency-response awareness.
- Improve onboard customer service.
- Develop crew teamwork and situational awareness.
- Understand basic aviation-security requirements.
- Improve medical-emergency response awareness.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Format: Written examination, cabin-crew practical assessment, emergency-scenario simulation and customer-service role-play.
- Total Questions: 50.
- Passing Score: 60%.
- Duration: 120 minutes.
Have questions about this qualification?
Our team can help you understand the programme, assessment requirements and next steps.
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