Level 3 Certificate in Passenger Services Agent
The Level 3 Certificate in Passenger Services Agent offered by OXQUAL develops practical competence in airport passenger handling, airline check-in, boarding, baggage procedures and customer service.The programme also covers travel-document awareness, reservation systems, aviatio...
About this qualification
The Level 3 Certificate in Passenger Services Agent offered by OXQUAL develops practical competence in airport passenger handling, airline check-in, boarding, baggage procedures and customer service.
The programme also covers travel-document awareness, reservation systems, aviation safety and communication required for passenger-service operations.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Passenger-Service Operations
- Airline Customer Service
- Passenger Check-In
- Boarding Procedures
- Departure Coordination
- Travel-Document Verification
- Visa Awareness
- Passenger Eligibility Checks
- Baggage Acceptance
- Baggage Handling
- Lost-Baggage Procedures
- Special Passenger Assistance
- Aviation Safety Awareness
- Airport Security Awareness
- Passenger Screening Awareness
- Professional Communication
- Conflict Resolution
- Customer-Service Excellence
- Airline Reservation Systems
- Ticket Processing
Who it's designed for
This OXQUAL programme is suitable for:
- Aspiring Passenger-Service Agents
- Airport Customer-Service Personnel
- Ground-Handling Personnel
- Airline Check-In Staff
- Boarding Staff
- Learners pursuing airport and airline careers
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop practical passenger-handling competence.
- Improve airline check-in and boarding knowledge.
- Strengthen baggage-handling awareness.
- Improve passenger-assistance skills.
- Develop aviation safety and security awareness.
- Strengthen customer-service communication.
- Understand basic reservation and ticketing processes.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Format: Written examination, passenger-service case study, role-play assessment and practical operational evaluation.
- Total Questions: 50.
- Passing Score: 60%.
- Duration: 120 minutes.
Have questions about this qualification?
Our team can help you understand the programme, assessment requirements and next steps.
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