Food and Beverages Operations
The Food and Beverages Operations course offered by OXQUAL develops practical supervisory competence for restaurant, hotel, catering and food-service environments. The programme covers service operations, food safety, menu knowledge, customer service, events, cost control, staff...
About this qualification
The Food and Beverages Operations course offered by OXQUAL develops practical supervisory competence for restaurant, hotel, catering and food-service environments. The programme covers service operations, food safety, menu knowledge, customer service, events, cost control, staff management and sustainable food-service practices.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Food and Beverage Operations Fundamentals
- F&B Department Structures
- Food Safety and Hygiene
- HACCP Awareness
- Restaurant Service Techniques
- Table-Service Styles
- Guest Interaction and Etiquette
- Beverage-Service Operations
- Non-Alcoholic Beverage Service
- Menu Knowledge and Design
- Food and Beverage Pairing Awareness
- Upselling Techniques
- Customer-Service Excellence
- Complaint Handling
- Event Catering
- Banqueting Operations
- F&B Cost Control
- Stock Management
- Staff Supervision and Scheduling
- Sustainable Sourcing and Waste Reduction
Who it's designed for
This OXQUAL programme is suitable for:
- Restaurant and Hotel Supervisors
- Food-Service Team Leaders
- Catering Personnel
- Aspiring F&B Managers
- Hospitality Entrepreneurs
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop food and beverage supervisory competence.
- Improve customer-service skills.
- Strengthen food-safety practices.
- Develop event and banqueting knowledge.
- Improve cost and stock control.
- Strengthen staff-management capabilities.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Type: Written examination, practical service assessment and project.
- Format: Multiple-choice questions, short answers, service demonstrations and applied project work.
- Total Questions: 60 theory questions plus 1 practical assessment and 1 project submission.
- Passing Score: 70%.
- Duration: 3–4 days (24–30 hours total).
Have questions about this qualification?
Our team can help you understand the programme, assessment requirements and next steps.
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