Level 3 Certificate in Hotel Management
The Level 3 Certificate in Hotel Management offered by OXQUAL develops practical supervisory competence in hotel operations, guest service, finance, human resources, marketing, food and beverage operations and quality management.
About this qualification
The Level 3 Certificate in Hotel Management offered by OXQUAL develops practical supervisory competence in hotel operations, guest service, finance, human resources, marketing, food and beverage operations and quality management.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Hospitality Business Environment
- Hospitality Industry Structure
- Hotel Operations Management
- Front-Office Operations
- Reservations and Reception
- Housekeeping Management
- Maintenance Coordination
- Guest Relations
- Complaint Resolution
- Customer-Service Quality
- Hospitality Budgeting
- Cost Control
- Revenue-Management Awareness
- Human Resource Management
- Staff Recruitment and Training
- Performance Management
- Hospitality Marketing
- Digital Promotion
- Hotel Sales
- Event Planning
- Banquet Operations
- Food and Beverage Management
- Quality Assurance
Who it's designed for
This OXQUAL programme is suitable for:
- Hotel Supervisors
- Hospitality Team Leaders
- Aspiring Hotel Managers
- Hospitality Professionals seeking advancement
- Individuals progressing from introductory hospitality training
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop hotel-operations supervisory competence.
- Improve guest-service management.
- Strengthen financial-control awareness.
- Develop staff-management skills.
- Improve hospitality marketing knowledge.
- Strengthen event and food-service management.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Type: Written examination, case study and project.
- Format: Multiple-choice questions, short answers and applied hotel-management scenarios.
- Total Questions: 60 theory questions plus 1 case study and 1 project submission.
- Passing Score: 70%.
- Duration: 3 days (20–24 hours total).
Have questions about this qualification?
Our team can help you understand the programme, assessment requirements and next steps.
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