Level 4 Diploma in Hospitality & Hotel Management

The Level 4 Diploma in Hospitality & Hotel Management offered by OXQUAL develops advanced operational and managerial competence across hotel and hospitality functions. The programme covers front office, housekeeping, food and beverage, finance, human resources, marketing, events, guest service and sustainable hospitality practices.

Key topics covered in this OXQUAL programme include:

1. Hospitality and Hotel Management Principles
2. Hospitality Industry Structures
3. Hotel Management Responsibilities
4. Food and Beverage Operations
5. Menu Planning
6. Restaurant and Bar Operations
7. Front-Office Management
8. Reservations and Reception
9. Guest Relations
10. Housekeeping Management
11. Room Standards
12. Housekeeping Inventory
13. Hospitality Marketing
14. Digital Marketing
15. Sales and Customer Loyalty
16. Hospitality Financial Management
17. Budgeting and Cost Control
18. Revenue-Management Awareness
19. Human Resource Management
20. Staff Recruitment and Training
21. Performance Management
22. Customer-Service Management
23. Complaint Resolution
24. Hotel Event Management
25. Banquets and Conferences
26. Sustainable Hospitality
27. Responsible Sourcing