Level 4 Diploma in Tourism & Hospitality Management
The Level 4 Diploma in Tourism & Hospitality Management offered by OXQUAL develops advanced managerial competence in tourism operations, hospitality services, destination management, customer experience, financial control, human resources, marketing and sustainable tourism.
About this qualification
The Level 4 Diploma in Tourism & Hospitality Management offered by OXQUAL develops advanced managerial competence in tourism operations, hospitality services, destination management, customer experience, financial control, human resources, marketing and sustainable tourism.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Tourism and Hospitality Operations
- Industry Structure
- Customer-Service Excellence
- Guest Satisfaction
- Complaint Management
- Destination Management
- Destination Marketing
- Visitor-Experience Management
- Sustainable Tourism Development
- Food and Beverage Operations
- Front-Office Management
- Housekeeping Management
- Event Planning
- Conference and Banquet Management
- Hospitality Marketing
- Digital Promotion
- Sales Strategies
- Hospitality Financial Management
- Budgeting and Cost Control
- Revenue Management
- Human Resource Management
- Recruitment and Staff Development
- Sustainable Hospitality Practices
- Responsible Sourcing
Who it's designed for
This OXQUAL programme is suitable for:
- Tourism Supervisors
- Hospitality Supervisors
- Assistant Managers
- Hospitality Professionals seeking advancement
- Tourism and Hospitality Entrepreneurs
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop tourism and hospitality management competence.
- Strengthen destination-management knowledge.
- Improve customer-service leadership.
- Develop event-planning capabilities.
- Improve financial and HR-management skills.
- Support sustainable tourism and hospitality practices.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Type: Written examination, case study and management project.
- Format: Multiple-choice questions, essay-style questions and applied tourism/hospitality scenarios.
- Total Questions: 80 theory questions plus 1 case study and 1 project submission.
- Passing Score: 70%.
- Duration: 5 days (35–40 hours total).
Have questions about this qualification?
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