Diploma in Hospitality & Front Office Management
The Diploma in Hospitality & Front Office Management offered by OXQUAL develops professional competence in hotel reception, guest services, reservations and front-office administration. The programme focuses on customer service, communication, booking systems, housekeeping...
About this qualification
The Diploma in Hospitality & Front Office Management offered by OXQUAL develops professional competence in hotel reception, guest services, reservations and front-office administration.
The programme focuses on customer service, communication, booking systems, housekeeping coordination, hospitality safety and operational performance.
Career-focused
Develop relevant skills and knowledge that can support your next professional step.
What you'll cover
Key topics covered in this OXQUAL programme include:
- Principles of Hospitality Management
- Hospitality Operations
- Front-Office Operations
- Reception Procedures
- Front-Desk Administration
- Guest Service and Customer Care
- Guest Handling
- Service-Recovery Techniques
- Reservation Systems
- Booking Procedures
- Occupancy Management
- Hospitality Communication
- Professional Interpersonal Skills
- Housekeeping Coordination
- Front Office and Housekeeping Communication
- Hospitality Safety
- Guest Security Awareness
- Service-Quality Monitoring
- Operational Performance Management
Who it's designed for
This OXQUAL programme is suitable for:
- Individuals seeking careers in hospitality and hotel operations
- Front-Office Staff
- Receptionists and Reception Supervisors
- Hospitality Customer-Service Professionals
- Learners progressing toward hospitality-management positions
What you'll gain
Successful completion of this OXQUAL programme can help learners to:
- Develop front-office and hospitality-management competence.
- Improve guest-service skills.
- Manage reservations and bookings more effectively.
- Strengthen professional communication.
- Improve coordination with housekeeping and other departments.
- Develop hospitality safety and guest-security awareness.
- Improve service quality and operational efficiency.
How this qualification is assessed
The assessment pattern for this OXQUAL programme is outlined below.
- Assessment Format: Written examination, role-play assessment and case-study analysis.
- Total Questions: 60.
- Passing Score: 60%.
- Duration: 150 minutes.
- Certification: Diploma in Hospitality & Front Office Management upon successful completion.
Have questions about this qualification?
Our team can help you understand the programme, assessment requirements and next steps.
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