Incident Investigation and RCA

The Incident Investigation and RCA course offered by OXQUAL develops systematic skills for investigating workplace incidents and identifying their immediate, contributing and underlying causes. Effective investigations help organisations move beyond superficial causes and implement corrective actions that reduce the likelihood of recurrence.

The programme covers scene management, evidence collection, witness interviewing, root-cause analysis, human factors, Corrective and Preventive Actions and professional investigation reporting.

Key topics covered in this OXQUAL programme include:

1. Introduction to Incident Investigation
2. Objectives and Principles of Investigation
3. Incident and Near-Miss Classification
4. Initial Incident Response
5. Investigation Planning
6. Scene Preservation
7. Physical, Documentary and Digital Evidence
8. Evidence Collection and Preservation
9. Witness Interview Techniques
10. Human Factors in Incident Causation
11. Data Analysis
12. Root-Cause Analysis Principles
13. Five Whys Analysis
14. Cause-and-Effect Analysis
15. Fault Tree Analysis
16. Corrective and Preventive Actions
17. Prioritisation of Recommendations
18. Investigation Reporting
19. Management Communication
20. Follow-Up and Effectiveness Review
21. Organisational Learning and Continual Improvement